Shipping policy

Euro Auto Design — Shipping Policy

Last Updated: 08/13/2026

Quick Overview

U.S. shipping: Free standard shipping, with no minimum.
Standard processing: 7–10 business days before shipment.
Certain bespoke or made-to-order products: 14–28 business days total before shipment.
Estimated delivery: 7–10 business days within the United States and Canada and generally 14–21 business days elsewhere. When a separate final-mile carrier is used, the estimate begins after its first scan; otherwise, it begins after the applicable carrier's first acceptance scan.
Visible delivery issues: Report damage, missing components, or an incorrect product within 72 hours and keep all packaging.
Tracking: "Label Created" may mean processing has ended or the order is already moving through our upstream network; final-mile scans may appear later.
Questions? Contact info@euroautodesign.com.

By ordering from Euro Auto Design, you acknowledge this Shipping Policy together with our Refund & Return Policy, Limited Warranty, and Terms of Service. Nothing in these policies limits a right that cannot legally be waived.

1. Where We Ship

United States: Standard shipping is free on all orders.
International: We ship to select countries, including Canada, the United Kingdom, most European Union member states, and Australia. Orders of $500 or more receive free standard shipping; orders under $500 are subject to a flat $50 shipping fee. Duties and taxes are addressed in Section 4.

Freight-forwarder, APO/FPO, and P.O. box deliveries may be restricted. Contact us before ordering if you are unsure whether we can deliver to your location.

2. Processing and Delivery

Standard products are processed within an estimated 7–10 business days.

Certain bespoke, configured, or made-to-order products require 14–28 business days total before shipment. These may include large exterior components such as hoods, fenders, trunks, and doors; certain carbon-fiber lips, diffusers, side skirts, spoilers, wings, canards, splitters, mirror caps, trim, and exhaust tips; Paktechz products; certain configured headlights, tail lights, and DRL modules; configured steering wheels; and other personalized products.

Not every product in these categories is made to order. Many carbon-fiber and lighting products follow standard processing. For a bespoke or made-to-order product, the 14–28-business-day period replaces the standard 7–10-business-day period; it is not added to it.

To confirm whether a specific product follows standard processing or is bespoke, custom-configured, or made-to-order, contact info@euroautodesign.com before purchasing.

Business days are Monday through Friday, excluding applicable holidays. Processing begins after we receive payment and all information needed to fulfill the order.

Estimated delivery begins with the applicable carrier scan. For shipments using a separate final-mile carrier, this is when that carrier receives and first scans the package. For direct-carrier shipments, which do not have a separate final-mile handoff, it begins when the carrier first accepts and scans the package.

United States and Canada: 7–10 business days.
Other international destinations: 14–21 business days, subject to customs clearance.

Some large or heavy items may require additional handling or transit time due to their size, weight, freight scheduling, or carrier restrictions.

Timelines are estimates, not guarantees. Weather, customs, carrier disruptions, and other events outside our reasonable control may affect transit. Expedited shipping shortens only carrier transit unless expressly stated otherwise; it does not shorten processing, production, or customs clearance.

3. Fulfillment and Tracking

Orders may ship from our facility, a verified manufacturing partner, an authorized distributor, or a regional or international warehouse. Multi-item orders may arrive separately, and tracking may update at different times.

A tracking number may be created when processing ends or while an order is already moving through an international, regional, or line-haul network. Accordingly, a "Label Created" status does not necessarily mean the order is still processing or stationary. It also does not, by itself, confirm final-mile carrier possession.

For U.S. and Canadian orders, the estimated 7–10-business-day delivery period begins with the first final-mile scan when a separate final-mile carrier is used, or with the applicable carrier's first acceptance scan for direct-carrier shipments.

4. International Duties and Customs

Duties, taxes, VAT, brokerage fees, and other import charges are not included unless expressly stated at checkout. These charges are determined by the destination country's authorities and are the customer's responsibility.

Customs inspections may extend transit. If a shipment is refused or returned because the recipient does not pay required charges or provide required customs information, the customer may be responsible for reasonable shipping, customs, and return costs, to the extent permitted by law.

5. Damage and Delivery Issues

Report visible shipping damage, missing components, or an incorrect product within 72 hours of delivery. Before installing, modifying, or discarding packaging, email us your order number and clear photographs of the product, packaging, shipping label, and issue.

A late report may affect our ability to verify visible delivery damage. The 72-hour period does not eliminate coverage for a hidden defect that could not reasonably have been discovered during prompt inspection or any right that cannot legally be waived.

If tracking shows delivery but the package is missing, check all delivery areas, ask household members or building staff, and contact the carrier to request an investigation. Then contact us with your order number, tracking number, and carrier case number, if available.

A carrier scan, delivery photograph, or GPS record is evidence of delivery, but we will review reasonably available information and cooperate with an appropriate investigation. A refund or replacement is not automatic when the carrier confirms delivery to the correct address. This does not limit your rights if the evidence establishes nondelivery, misdelivery, or an error by Euro Auto Design.

6. Incorrect Addresses and Refused Packages

Customers are responsible for providing a complete and accurate address. Reasonable rerouting, return, or reshipment costs caused by an incorrect address may be charged to the customer.

Refusing or failing to accept delivery is not an approved cancellation. If a package is refused, abandoned, unclaimed, or returned because of customer error, the customer may be responsible for actual shipping, carrier, customs, and approved restocking fees. Refund eligibility remains governed by our Refund & Return Policy and applicable law. Bespoke and made-to-order products remain subject to their stated final-sale restrictions, except where a refund is required because we missed the promised shipping timeframe or otherwise required by law.

Customer Support

Euro Auto Design — LLC 2108 N St., Suite N Sacramento, CA 95816

Email: info@euroautodesign.com Phone: (909) 293-9368 Support hours: Monday–Friday, 9:00 AM–5:00 PM PT